PRIVACY POLICY

This is the privacy notice of Fortune Press (‘we’, ‘our’, or ‘us’).
Registered Address: 103 Gemini Road, Sherford, Plymouth, PL9 8FL
Contact Number: 07946754281
Contact Email: hello@fortunepress.co.uk

Privacy Policy Updated: September 2023

Introduction

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website and through social media platforms and online retail platforms, including Instagram, Pintrest and Etsy.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our founder, Chloe Fortune at hello@fortunepress.co.uk

Personal data we collect

When you use our website, our services or buy from us, we ask you to provide personal data.

We currently collect and process the following information:

  • personal identifiers, such as your first and last names

  • contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication purposes

  • records of communication between us including messages sent through our website, email messages and telephone conversations

  • marketing preferences that tell us what types of marketing you would like to receive

How and why we obtain personal information

This above mentioned information is obtained either directly from you, for example by completing our forms or placing an order, or automatically as a result of your using our website and our systems monitoring how you use our website or our services (cookies).

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Communication: We process this data for the purposes of communicating with you and business record keeping.

  • Services: We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Examples of this data include but are not limited to; name, title, billing address, delivery address email address, phone number, contact details, and purchase details.

  • Technical: We process technical information from our analytics system which includes data such as the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system as well as your usage information, including the frequency you use our services, the pages of our website that you visit, page views, navigation paths and whether you receive messages from us and whether you reply to those messages

  • Marketing & Preferences: We process this data to allow us to understand your preference for our marketing materials; how you wish to communicate with us; and responses and actions in relation to your use of our services. It also allows us to deliver relevant website content and advertisements to you and measure or understand the effectiveness of our advertising and marketing as a business. You can request us or our third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at hello@fortunepress.co.uk

Use of aggregated information

We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity. For example, we may aggregate usage information to assess whether a feature of our website is useful.

However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.

Special personal data

Special personal data is any information about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. It also includes information about criminal convictions and offences.

We do not collect any special personal data about you.

Payment information

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees never have access to it. At the point of payment, you are transferred to a secure page on the website of PayPal / Stripe or alternative reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
Please refer to their privacy policy.

Website Data Encryption

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Sharing your Personal Data

We share your personal data with the following third parties which are essential to our business and providing the best user and customer experience:

  1. Squarespace – our website provider, for the use of running our website and collecting data for marketing, customer service etc.

  2. Google Analytics – for the use of analysing our website and its usability and features.

  3. Dubsado – our Client Management System, for the use of managing your client portal which will contain all paperwork relevant to your order with us such as signing and storing contracts, agreeing proofs, invoices etc.

  4. Delivery Agents – such as Royal Mail, UPS, DPD, for the use of delivering your goods.

  5. Communication Software – such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom). Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

We will never disclose any of your data to any third parties that aren’t essential to the business or processing and order. If you have any concerns about using any of the above mentioned third parties, please let us know as soon as possible.

Declining to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

Bases for processing your data

Under the UK General Data Protection Regulation (UK GDPR), requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.

If a basis on which we process your personal data is no longer relevant, then we shall immediately stop processing your data.

If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

  1. Contractual Obligation
    When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data. We may use it to: sell products to you, provide you with our services or provide you with suggestions and advice on products, services and how to obtain the most from using our website. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

  2. Consent
    Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal data.Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
    You may withdraw your consent at any time by instructing us at Hello@fortunepress.co.uk. However, if you do so, you may not be able to use our website or our services further.

  3. Legitimate Interest
    We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. For example, we may process your data on this basis for the purposes of: improving our services, record-keeping for the proper and necessary administration of our business, preventing fraudulent use of our services, exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property, insuring against or obtaining professional advice that is required to manage business risk or protecting your interests where we believe we have a duty to do so.

  4. Legal Obligation
    Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal data.

Personal Data collected from automated systems

Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date. They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them. Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate. The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website. Find our Cookie Policy HERE.

Personal Identifiers
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.    

Storage and Data Retention

Your information is securely stored.

We retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, the law requires us to keep basic information about our customers (such as; Contact, Financial and Transaction Data) for six years after they stop being customers for tax purposes.

All data we are not required to keep for legal or reporting requirements will be removed 12 months following the completion of the order. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@fortunepress.co.uk if you wish to make a request.

Use of our services by children

We do not sell products or provide services for purchase by children, nor do we market to children.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@fortunepress.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Policy Reviews

We shall update this privacy notice from time to time as necessary and without prior notice. By continuing to use our services you agree to the revised privacy policy.